Senior Regulatory Support Manager
Core
Lead regulatory compliance operations for Uber's ANZ region, managing teams, processes, and stakeholder relationships to ensure compliant outcomes and mitigate risks.
Role type
Senior Regulatory Support Manager (Team Lead)
Builds
Regulatory compliance operations and processes for Uber's ANZ region
Domain
Transportation network / Mobility / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, Project management, Stakeholder management, Regulatory literacy, Risk mitigation, Audit management, Cross-functional coordination, SLA management, Data-driven decision making, Process optimization
Preferred skills
SQL proficiency, Technology-driven workflow design, Continuous improvement methodologies
Responsibilities
Lead a team to deliver operational outcomes meeting service level agreements and regulatory obligations; Ensure accurate record-keeping and conduct six-monthly audit checks; Cascade regulatory insights across teams via business reviews; Engage with mega-regional GMs, global teams, and local teams to influence business goals and user experience; Lead regulatory audits (Point to Point, Work Health and Safety) and liaise with external regulatory bodies; Coordinate cross-functional responses to regulator policy and process RFIs; Address agent inquiries and handle escalations to meet SLA metrics.
Seniority
Senior, hands-on IC with team leadership
