Services Consulting Specialist
Core
Strategic bridge between Sales and Professional Services, supporting prospects through scoping, risk assessment, and requirements gathering to ensure smooth handoffs and drive business outcomes in the supply chain ecosystem.
Role type
Senior IC Services Consulting Specialist (Pre-Sales & Implementation Strategy)
Builds
Solution Scoping Documents (SSD), RACI matrices, Statement of Work (SOW) inputs, and pilot program frameworks for global supply chain clients.
Domain
Supply Chain Management / SaaS Implementation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise-level client engagement, multi-modal supply chain data readiness assessment, root cause analysis, cross-functional relationship building, agile task prioritization, SaaS implementation methodology expertise
Preferred skills
C-level executive presentation, complex implementation project leadership, critical thinking in fast-paced environments, travel adaptability
Technologies
FourKites Intelligent Control Tower, FourKites Implementation Methodology, AI-driven supply chain platforms
Responsibilities
Lead prospect design sessions to map current-state operations and define solution paths; Review and approve Rough Order of Magnitude (ROM) outputs and finalize Solution Scoping Documents; Identify and flag implementation risks including ARR-to-complexity mismatches; Lead training sessions for Sales on Professional Services value-adds; Own creation and maintenance of internal SCS collateral and reporting; Partner with Product on new service offerings and strategic partnerships
Seniority
Senior, hands-on IC with strategic oversight
