People Support Associate
Core
First point of contact for People-related questions, providing timely and empathetic support to employees across the lifecycle.
Role type
People Support Associate (HR Operations)
Builds
Employee support workflows and data accuracy in People systems
Domain
Financial Services / HR Operations
Deliverable
dashboards & analysis
Required skills
Customer service, attention to detail, data management, process improvement, confidentiality, system learning
Preferred skills
Workday, ServiceNow, Excel, Google Sheets, Bilingual English/Spanish
Technologies
Workday, ServiceNow, Excel, Google Sheets
Responsibilities
Serve as first point of contact in People ticketing system; Complete standard Workday transactions and maintain employee data; Support employee lifecycle processes (onboarding, offboarding, benefits, payroll); Support contingent worker lifecycle activities; Audit employee data for accuracy and compliance; Identify process gaps and improve workflows
Seniority
Mid-level, hands-on IC