Key Account Manager
Core
Strategic Key Account Manager for e-commerce logistics, managing high-level client relationships, service level agreements, and operational performance for a 3PL provider.
Role type
Senior Key Account Manager (Logistics/Supply Chain)
Builds
Tailored fulfilment solutions, strategic account plans, and operational performance reports for key clients.
Domain
E-commerce logistics, 3PL, last-mile delivery, supply chain management.
Deliverable
client delivery
Required skills
Strategic account management, operational performance monitoring, SLA management, claims process oversight, system integration, business review facilitation, growth opportunity identification, solution design, policy development, competitive landscape analysis.
Preferred skills
Change management, logistics supply chain design, complex operational environment interpretation, high-performance management methodologies.
Technologies
Fulfilment systems, data sharing platforms, claims management tools.
Responsibilities
Coordinate with Order Fulfilment teams to align client expectations with operational delivery; monitor delivery performance from dispatch to customer; oversee exception management, claims, and complaints; establish performance measures to track SLAs; facilitate system integration and data sharing; assemble and analyse operational data; develop and implement key account plans; build strategic relationships via business reviews; act as primary point of contact for escalations; identify growth opportunities; create tailored fulfilment solutions; present performance and partnership proposals; monitor competitive landscape; report on account performance and relationship health; review and streamline processes; develop policies for claims processing.
Seniority
Senior, hands-on IC with management responsibilities