Customer Relations Manager (m/w/d)
Hybrid
Core
B2B Customer Relations Manager supporting auto dealers in Germany with product usage, platform performance, and onboarding.
Role type
B2B Customer Relations Manager
Builds
AutoScout24 B2B platform for auto dealers
Domain
Automotive / Online Marketplace
Deliverable
client delivery
Required skills
B2B customer support, platform performance monitoring, onboarding, escalation management, data analysis, CRM systems, technical affinity
Preferred skills
E-commerce support, Salesforce
Technologies
Salesforce
Responsibilities
Phone and written support for business customers, ensuring platform performance, onboarding new dealers, handling escalations, project work on AI and customer satisfaction
Seniority
Mid-level, hands-on IC