Scheduling Officer - Community Care
Core
Schedule home care staff and manage service delivery for clients in the community, balancing client preferences, clinical priorities, and staff availability.
Role type
Home Care Scheduler
Builds
Home care services for community clients
Domain
Aged care and community health
Required skills
Staff scheduling, attendance system management, customer service, prioritization under pressure, stakeholder communication, managing unplanned absences, policy compliance
Preferred skills
Experience with Dynamics 365 Velrada, Field Services App, Kronos, Workday, Certificate/Diploma in Business or Frontline Management
Technologies
Dynamics 365 Velrada, Field Services App, Kronos, Workday
Responsibilities
Balance client preferences, clinical priorities, staff availability, and travel efficiencies; respond to same-day changes while maintaining service continuity; manage unplanned absences and urgent schedule changes; collaborate with Care Partners, Nursing, Clients, and Support Workers
Seniority
Mid-level, hands-on IC