Shift Lead | Manhattan
Core
Lead a team in a fast-paced cafe environment to deliver high-quality coffee and matcha products and exceptional hospitality.
Role type
Shift Lead (Hospitality/Cafe Operations)
Builds
Coffee and matcha beverages, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and/or matcha knowledge, team leadership, multi-tasking, customer service, operational process adherence, sales initiatives
Responsibilities
Craft coffee and matcha products, provide exceptional hospitality, train new employees, open and close the store safely, handle customer issues, lead store-level initiatives to increase foot traffic and sales