Senior Technical Support Engineer- Windows & Identity Security
Core
Provide responsive, high-quality technical assistance to enterprise and public sector customers by investigating and resolving technical issues across Windows, Identity, networking, and security environments.
Role type
Senior Technical Support Engineer (Windows & Identity Security)
Builds
SentinelOne AI-native security platform (endpoint, cloud, identity, data, AI systems)
Domain
Cybersecurity / Enterprise Security
Deliverable
client delivery
Required skills
Windows troubleshooting, Identity security, Networking, Crash dump analysis, PowerShell, Python, Bash, Endpoint security, SaaS technologies, Cloud platforms
Preferred skills
Cybersecurity certifications, Server environment troubleshooting, Scripting experience
Responsibilities
Troubleshoot deep technical issues across SentinelOne products and supported operating environments, Own customer cases from initial investigation through resolution or appropriate escalation, Document troubleshooting activity and customer interactions clearly and consistently, Collaborate with other specialized support engineers and escalation specialists on complex technical problems, Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and other reusable resources, Provide structured feedback when product usability or supportability improvements could reduce customer effort