Services Strategy & Operations
Core
Define and execute high-stakes cross-functional initiatives to transform post-sales customer experience, including AI strategy and service capabilities for 3D printing hardware.
Role type
Senior Strategy & Operations Lead (Services)
Builds
AI-driven self-service capabilities, technical training programs, and global service operating models for 3D printing hardware.
Domain
Hardware technology / 3D printing / Post-sales services
Deliverable
product features
Required skills
Strategic problem definition, change management, data modeling, cross-functional influence without authority, executive presentation, quantitative analysis
Preferred skills
Management consulting experience, MBA, STEM degree, direct people management, SQL/Python/R proficiency
Technologies
AI coding tools, SQL, Python, R
Responsibilities
Own ambiguous, high-stakes initiatives from problem framing to implementation; run day-to-day execution for a team with KPIs and headcount decisions; build data-driven analysis to settle strategic arguments; represent Services in executive forums; work across Product, Sales, Supply Chain, and Systems to drive decisions.
Seniority
Senior, hands-on IC with leadership potential