Senior Staff Software Engineer, Onboarding and Activation
Core
Own the end-to-end signup-to-activation experience for small businesses, inventing 0-to-1 AI-driven onboarding flows across web, SMS, WhatsApp, and third-party assistants.
Role type
Staff Product Engineer (Growth Onboarding)
Builds
Proactive AI teammate features and modular onboarding experiences for Gusto's small business customers
Domain
SaaS / HR Tech / Small Business Economy
Deliverable
product features
Required skills
Full-stack engineering, AI/LLM product application, technical leadership, founder mindset, cross-functional partnership, rapid prototyping, data modeling, UI design
Preferred skills
Experience with third-party AI integrations (ChatGPT, Claude), building greenfield products, mentoring engineers
Technologies
Web, SMS, WhatsApp, third-party AI assistants, data models, UI frameworks
Responsibilities
Ship measurable improvements to customer activation speed and reliability, prototype net-new AI experiences, partner with Product/Design/Data to validate hypotheses, design modular reusable onboarding blocks, raise engineering standards through code reviews and mentorship, make sharp scoping calls for time-boxed experiments
Seniority
Staff, hands-on IC with technical leadership
