IT Support Analyst
Core
Provide technical support and IT operations for employees, managing help desk inquiries, onboarding/offboarding, and troubleshooting network and application access issues.
Role type
IT Support Analyst (Level 1-2)
Builds
Internal IT support workflows and documentation for employee technology access
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Mac OS support, SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, Meraki, network troubleshooting, root cause analysis, vendor management
Preferred skills
IT Operations, cloud applications, support workflow creation
Responsibilities
Manage help desk inquiries via ticketing system, handle employee onboarding and offboarding, provide IT training, document support processes, identify issue trends, resolve technical issues with core tools
Seniority
Associate, hands-on IC