Manager, Professional Services (Remote)
Core
Manage the Professional Services Smart Hands team, ensuring operational efficiency, high customer satisfaction, and successful delivery of network deployments and infrastructure refresh projects.
Role type
Senior IC manager (Professional Services / Managed Services)
Builds
Network deployments, infrastructure refreshes, and smart hands services for enterprise clients.
Domain
IT Services / Managed Services / Network Infrastructure
Required skills
Managed Services provider experience, leadership of technical staff, vendor management, conflict negotiation, project management, P&L management, ITIL Foundation certification
Preferred skills
Experience with network deployments, infrastructure refresh, smart hands type work
Technologies
None explicitly listed
Responsibilities
Build high-performing teams and provide leadership/mentorship; Act as escalation point for critical situations; Serve as subject matter expert in pre-sales (LOE sizing/scoping); Manage P&L, revenue, cost, and contract GP; Manage multiple infrastructure setup/maintenance projects concurrently; Maintain high customer satisfaction through key account partnerships
Seniority
Manager, hands-on leadership