Manager, Advanced Professional Services EMEA
Core
Lead a team of post-sales technical experts to deliver expert-level guidance, onboarding, configuration, and integration services for Fastly's edge cloud platform customers.
Role type
Senior Manager, Professional Services
Builds
Customer engagement outcomes, successful product integrations, and retention for enterprise clients
Domain
Cloud infrastructure, Edge computing, CDN, Application Security
Deliverable
client delivery
Required skills
People management, team leadership, customer engagement, technical consulting, solutions architecture, resource planning, risk management, commercial judgement, operational planning
Preferred skills
CDN/Edge compute/WAF experience, applied agentic AI, French/German/Spanish language skills
Technologies
Edge cloud platforms, CDN, WAF, Bot Management, Cloud architectures
Responsibilities
Lead, coach, and develop a team of Professional Services Engineers and Architects; Set regional priorities and execute against APS objectives; Oversee delivery health across EMEA engagements; Build relationships across Client Services, Sales, and Engineering; Partner with Sales to validate engagement scope and commercial assumptions; Act as a senior escalation point for complex customer issues; Establish and improve delivery workflows and reporting.
Seniority
Manager, hands-on leadership
