Manager, Commercial Operations & Governance
Core
Lead the Customer Satisfaction (CSAT) Center of Excellence to establish strategic governance frameworks across CapEx and subscription workflows, driving operational rigor for global retention and monetization growth.
Role type
Manager, Commercial Operations & Governance
Builds
Strategic governance frameworks, executive reporting dashboards, and team capabilities for CSAT transformation.
Domain
Technology / Data Platform / Subscription Services
Deliverable
dashboards & analysis
Required skills
People & program leadership, Subscription services ecosystems, Strategic governance & analytical frameworks, Strategic planning & CSAT transformation, Executive communication & influence
Preferred skills
None stated
Technologies
Tableau, ServiceNow
Responsibilities
Design and execute the CSAT governance framework across CapEx and subscription workflows; Architect and oversee delivery of weekly leadership reporting and real-time dashboards; Manage and coach a dedicated team of CSAT COE Analysts; Foster strategic alignments with Legal, Finance, and Business Intelligence for system audits and resolutions.
Seniority
Manager, hands-on leadership
