NOC Manager (Bangkok based, relocation provided)
Core
Manage a world-class team of engineers to ensure optimal uptime and operational excellence for Agoda's global travel platform, integrating AI-driven automation and modernizing NOC capabilities.
Role type
Senior IC Tech Operations Manager (NOC)
Builds
24/7 operational stability and automated incident management workflows for a global travel booking platform
Domain
Travel technology / Network Operations Center (NOC)
Deliverable
production ML models | infrastructure
Required skills
Tech operations management, incident management, SQL, data analysis, team leadership, project execution, AI/automation strategy
Preferred skills
Travel industry experience, hands-on technical engagement, cross-functional stakeholder alignment
Technologies
SQL, AI-driven workloads, automated tools
Responsibilities
Oversee day-to-day operations ensuring efficiency and reliability; lead strategic operational projects with end-to-end accountability; analyze complex data sets to drive performance improvements; coach and develop engineers through growth plans; drive AI-driven workload strategies to automate routine operations
Seniority
Senior, hands-on IC