Senior platform Support Engineer
Core
Ensure 24x7x365 stability, performance, and reliability of Saviynt's Enterprise Identity Cloud (SaaS) with a focus on application layer support and operational ownership.
Role type
Senior Platform Support Engineer (Cloud Operations)
Builds
Saviynt Enterprise Identity Cloud (SaaS platform for identity security and governance)
Domain
Cloud Operations / Identity Security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AKS/EKS pod-level troubleshooting, Java application performance analysis, Kubernetes orchestration, AWS and Azure cloud infrastructure, MySQL database troubleshooting, Elastic Search log management, ITSM (FreshService) incident management, root cause analysis, operational runbook development, network connectivity management (VPN, DNS, IP, LDAP)
Preferred skills
Grafana dashboards, Python/Bash scripting, Dynatrace/PMM monitoring tools, SaaS environment experience
Technologies
Kubernetes, AWS, Azure, Java, Grails, Hibernate, MySQL, Elastic Search, FreshService, Dynatrace, PMM, Grafana
Responsibilities
Troubleshoot pod-level issues in AKS/EKS beyond restarts, analyze application and database performance, oversee monitoring of SaaS applications and infrastructure, participate in on-call escalations and provide technical guidance, manage full lifecycle of alerts and incidents, develop operational procedures and runbooks, collaborate with backend engineering to implement preventative measures, ensure adherence to SLAs and KPIs, plan scheduled maintenance activities
Seniority
Senior, hands-on IC