Incident and Escalation Manager, EMEA
Core
Manage and resolve critical customer incidents and escalations for Datadog's global observability platform, ensuring fast response and stakeholder ownership.
Role type
Senior Incident and Escalation Manager
Builds
Real-time monitoring of customer infrastructures and operational improvement processes
Domain
Cloud infrastructure observability and incident response
Required skills
Incident management, escalation handling, cloud computing, Python/JavaScript/shell scripting, project management, stakeholder communication, documentation creation, team mentorship
Preferred skills
Network engineering, solutions architecture, troubleshooting recurring infrastructure issues
Technologies
Python, JavaScript, shell scripting
Responsibilities
Drive resolution of incidents and escalations, design proactive monitoring, manage communications during incidents, lead operational improvement projects, create incident training documentation, hire and mentor peers
Seniority
Senior, hands-on IC with mentorship responsibilities