[쿠팡] 쿠팡이츠 Merchant Experience - 사업기획 및 운영 PM
Core
Driving growth and solving problems for merchants (store owners) on Coupang Eats by analyzing data to define root causes and improving processes and products.
Role type
Senior Program Manager (Business Operations & Analytics)
Builds
Merchant onboarding, sales processes, and risk management frameworks for Coupang Eats
Domain
Food delivery / O2O / E-commerce
Deliverable
product features
Required skills
Business analytics, SQL, Project ownership, Cross-functional collaboration, Risk management, Process improvement
Preferred skills
Python, Business context understanding, Platform/O2O/Commerce experience
Responsibilities
Analyze merchant/customer/delivery data to derive business insights; Lead new process planning and projects to improve merchant experience; Manage internal and external risks; Collaborate with strategy, legal, PR, development, and finance teams.
Seniority
Senior, hands-on IC