Principal Technical Writer - Customer Onboarding

United States🌐 Remote💼 Full-time💰 $87,300–$87,300🗓 2026-09-08 → 2026-09-27

Core

Lead strategy and execution of customer onboarding and 'Getting Started' content to guide users from trial to paid conversion.

Role type

Principal Technical Writer (Customer Onboarding)

Builds

Cohesive, narrative-driven onboarding experiences and user journey documentation.

Domain

SaaS / Search AI / Cloud Security

Deliverable

product features

Required skills

Technical writing, user journey design, cross-functional leadership, narrative architecture, data-driven content iteration, stakeholder management, self-service product knowledge

Preferred skills

Experience with distributed organizations, UXR/analytics proficiency

Technologies

None explicitly listed

Responsibilities

Define and execute onboarding content strategy; Align Field, Product, and Documentation teams; Design user-focused onboarding flows; Measure content performance using user research and telemetry to reduce churn.

Seniority

Principal, strategic leadership with hands-on execution

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About Elastic

Elastic is looking for a Paid Social Analyst to join the Digital Marketing Team, focused on supporting the execution of paid social campaigns and operational initiatives. We are seeking a data-driven, detail-oriented Paid Social Analyst based in Costa Rica to join our growing digital marketing team. In this role, you will be tasked with the end-to-end execution, optimization, and reporting of our paid social campaigns.