Collections Associate
Core
Collect payments on outstanding Accounts Receivable for business-to-business accounts to reduce receivables and minimize bad debt exposure.
Role type
Collections Associate
Builds
Cash flow and reduced bad debt for B2B clients
Domain
Finance / Accounts Receivable
Deliverable
client delivery
Required skills
B2B collections, account reconciliations, cash payment processing, payment plan negotiation, credit card payment handling, customer inquiry resolution, stakeholder management, MS Office, advanced Excel (pivot tables, VLOOKUPs)
Preferred skills
SaaS/software industry experience, foreign currency handling, Netsuite, Salesforce, G Suite
Responsibilities
Contact customers via email and phone to secure outstanding balances, perform account reconciliations, resolve unapplied/unidentified cash payments, negotiate payment plans for delinquent accounts, process credit card payments, address credit card declines, respond to customer inquiries within 24-48 hours, confer with management on delinquent accounts
Seniority
Mid-level, hands-on IC