Forward Deployed Data Scientist
Core
Embed with strategic customers to design, build, and implement data-driven AI solutions that automate and scale their support operations.
Role type
Senior IC data scientist (customer-facing/consulting)
Builds
Enterprise-grade Fin deployments and data-driven support automation tools
Domain
SaaS / AI Customer Service / Enterprise Support
Deliverable
production ML models | product features
Required skills
SQL, production-aware Python, AI/ML evaluation, LLM-driven applications, conversational AI, rapid prototyping, systems thinking, data science in real-world business contexts
Preferred skills
technical consulting, customer-facing analytics, reframing problems, scaling data science workflows with AI
Responsibilities
Drive Fin adoption by helping customers automate and scale support operations; Embed with customers to understand workflows and identify AI opportunities; Steer customers toward best practices in measurement and AI adoption; Partner with Sales, Success, and Product to deliver seamless experiences and create feedback loops; Use AI to prototype, test, and scale data-driven solutions
Seniority
Senior, hands-on IC
