[쿠팡] 쿠팡이츠 카탈로그 운영 전략 및 정책 관리 팀장 (Catalog Growth & Excellence) (경력 10년이상)
Core
Define and continuously improve the 'best Eats Catalog experience' to drive customer WOW moments and retention by managing the entire catalog lifecycle including registration, quality control, search exposure, and operational policies.
Role type
Senior IC Catalog Operations & Strategy Manager
Builds
A scalable, high-quality catalog ecosystem and search experience for Coupang Eats
Domain
E-commerce, Food Delivery, Marketplace
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Program/Project Management, Product Management, Operations, Large-scale process design, Data-driven decision making, Stakeholder management, Cross-functional leadership
Preferred skills
E-commerce/Marketplace/Food Delivery platform operations, Catalog Operations, Merchant Operations, Search Optimization, Search Relevance/Taxonomy/Metadata, Automation/Process Innovation, Business English
Technologies
Data analytics tools, Automation frameworks, Search algorithms
Responsibilities
Design and optimize merchant catalog policies and processes to improve SLA and quality; Identify bottlenecks in catalog registration/modification to enhance efficiency and scalability; Analyze customer search behavior and zero-search rates to drive search experience improvements; Collaborate with Product and Engineering to implement search experience enhancements; Lead end-to-end cross-functional projects related to catalog and search.
Seniority
Senior, hands-on IC with 10+ years experience