Customer Service Representative
Core
Provide personalized customer service and administration support to clients from contract deposit through to handover for residential building projects.
Role type
Customer Service Representative (Builder Developer)
Builds
Residential homes (H&L to medium density) for large stand-alone developers
Domain
Construction / Real Estate Development
Deliverable
client delivery
Required skills
Pre-Construction and Construction process knowledge, Client Relationship Management, Workflow management, Engineering details coordination, Submission documentation preparation, Multi-tasking
Preferred skills
Microsoft Office proficiency, On-Site Companion system experience, Practical completion and settlement letter preparation
Responsibilities
Support clients from contract deposit to handover, Maintain client files, Liaise with internal departments and external bodies (Developer/Council/PCA), Coordinate engineering and regulatory details, Prepare submission documentation, Coordinate documentation from clients and suppliers
Seniority
Mid-level, experienced IC
