Associate Technical Writer (Remote Eligible - Costa Rica)
Core
Plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation to enable self-service and reduce support burden.
Role type
Associate Technical Writer (SaaS Product Documentation)
Builds
Customer-facing technical articles, eLearning modules, internal documentation, and visual aids for the Smartsheet Help website.
Domain
SaaS / Enterprise Productivity Software
Deliverable
product features
Required skills
Technical writing, content strategy, HTML formatting, SEO/GEO optimization, analytics interpretation, project management, content governance, CMS management, visual aid creation, AI tool integration
Preferred skills
Video content production (scripting/recording), Photoshop/image compositing, Drupal 9+, Smartsheet Product Certification, custom AI configuration
Technologies
Google Analytics, CMS, Photoshop, AI writing tools, LLMs
Responsibilities
Distill technical specifications and FAQs into customer-facing content; collaborate with SMEs for technical accuracy; manage content production tasks from draft to CMS publication; optimize content for search discoverability; implement content governance tools and processes; support video content production including scripting and recording.
Seniority
Associate, hands-on IC