Director, IT Operations
Core
Leading IT Operations to transform from reactive support to a proactive, innovation-led organization serving 4,000+ employees across IT Support, Logistics, and AV/Executive functions.
Role type
Director, IT Operations (Engineering org)
Builds
Next-gen AI-powered IT support interfaces, international hardware provisioning workflows, and industry-leading operational initiatives.
Domain
Technology / Enterprise IT Operations / Logistics
Deliverable
production ML models | infrastructure | product features
Required skills
Leading large multi-disciplinary IT teams (20+), managing $5M+ IT budgets, driving organizational change and innovation, cross-functional partnership with C-suite, strategic vision setting, data-informed decision-making
Preferred skills
Corporate Engineering tooling familiarity (Okta, Google Workspace, Slack, Risotto), leading through IPO/M&A/international expansion, AI/automation integration in IT workflows
Technologies
Okta, Google Workspace, Slack, Risotto, Claude
Responsibilities
Lead three functional teams (IT Support, Logistics, AV/Executive) via direct-report managers; Set strategic vision and operating model for IT Operations; Deploy AI-powered IT support tools; Resolve international IT logistics complexity; Partner with Executive Leadership and Security; Drive annual innovation initiatives
Seniority
Director, strategic leadership & team management