Responsable des incidents senior / Senior Incident Manager
Core
Senior Incident Manager leading P1/P2 incident coordination, stakeholder communication, and continuous improvement for OneSpan's digital identity and anti-fraud solutions in the Americas.
Role type
Senior IC Incident Manager
Builds
Incident response workflows and operational stability for SaaS and cloud security products
Domain
Cybersecurity / Digital Identity / SaaS
Required skills
Incident management, stakeholder communication, process improvement, service level management, data analysis, root cause analysis, escalation management, KPI reporting, client advocacy
Preferred skills
ITIL Foundation, Linux/macOS/Windows, Java/C#, XML/HTML/JSON/CSS/XSLT, Oracle/MariaDB/SQL Server, Apache/JBoss/WebSphere/WebLogic, REST/SOAP, Android/iOS, Spanish/French
Technologies
ITIL, Microsoft Office, Claude, Microsoft Copilot, Linux, macOS, Windows, Java, C#, XML, HTML, JSON, CSS, XSLT, Oracle, MariaDB, Microsoft SQL Server, Apache, JBoss, WebSphere, WebLogic, REST, SOAP, Android, iOS
Responsibilities
Lead P1/P2 incident response and coordination, conduct post-incident reviews, drive continuous improvement initiatives, monitor SLA compliance, produce performance dashboards, represent client interests during critical situations
Seniority
Senior, hands-on IC
