[쿠팡이츠서비스] Business Automation Program Manager (Business & Operations)
Core
Build real-time monitoring frameworks and automated alert systems to detect and resolve issues affecting customer experience in Coupang Eats delivery operations.
Role type
Senior Program Manager (Business & Operations)
Builds
Automated alert systems, operational dashboards, and business automation solutions for delivery service monitoring.
Domain
Food delivery / E-commerce / Logistics
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Program management, business operations, data-driven problem solving, incident management, stakeholder collaboration, strategic planning, cross-functional leadership, business-level English communication
Preferred skills
Delivery/ecommerce/mobility platform operations, customer experience optimization, incident response team experience, KPI monitoring, alerting system design, SQL/Python data analysis, workflow automation (Airflow/API/ETL), dashboard tools (Tableau/Looker/Power BI), AI-based automation, Japanese communication
Technologies
Airflow, SQL, Python, Tableau, Looker, Power BI, API, ETL
Responsibilities
Design monitoring frameworks and detection logic for order funnel metrics; monitor SOP compliance and escalate undefined issues; build automated alert systems and dashboards; analyze real-time data to identify root causes; develop operational strategies for CX improvement and cost efficiency; lead cross-functional projects across global markets; support senior leadership with operational metrics and decision-making.
Seniority
Senior, hands-on IC with strategic scope