Product Designer L2/Senior - CEG (Bangkok - Based, Relocation Provided)
Core
Design self-service tools and interactive experiences to help customers resolve booking issues and reduce friction in the guest booking journey.
Role type
Senior Product Designer (UX/Interaction)
Builds
Self-service customer support tools and booking experience flows for Agoda's global audience
Domain
Travel technology / Consumer internet
Deliverable
product features
Required skills
UX/UI design, customer journey mapping, system-level design, prototyping, user research, design strategy, stakeholder alignment, async communication
Preferred skills
In-house design experience, experience with complex flows, ability to work in fast-paced environments
Technologies
Figma, Miro, Jira, Adobe Creative Suite
Responsibilities
Run discovery phases and define product requirements; Test prototypes and hypotheses with users; Present design work to peers and leadership; Champion UX cohesion across product family; Lead direction and execution of customer experience solutions
Seniority
Senior, hands-on IC with strategic leadership