Key Lead, Brooklyn
Core
Support store leadership in creating exceptional customer and employee experiences while fostering an inclusive environment in a retail setting.
Role type
Senior retail team lead (store operations)
Builds
Glossier retail store operations and customer experience
Domain
Beauty retail
Deliverable
product features
Required skills
supervisory experience, team motivation, customer service leadership, operational standards enforcement, shift management, community partnership building
Preferred skills
retail/customer service background, communication skills, flexibility
Responsibilities
Support employee culture and model company values, manage daily coverage and shift communications, coach on customer experience principles, uphold operational standards (merchandising, cleanliness), assist with customer accommodations and vendor requests, open/close store duties, build local community partnerships
