Senior UX Researcher
Core
Lead end-to-end UX research for Access Management, shaping customer experiences across macOS, Windows, Linux, iOS, and Android platforms to deliver frictionless, phishing-resistant, and passwordless authentication.
Role type
Senior UX Researcher (B2B Enterprise Security)
Builds
Access Management ecosystem features and authentication flows
Domain
Cybersecurity / Identity & Access Management (IAM)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
End-to-end research ownership, generative and evaluative research methodologies, mixed methods (contextual inquiry, usability testing, surveys, quantitative analysis), AI tooling for research workflow (transcript synthesis, qualitative coding), global cross-functional collaboration, translating technical ambiguity into research plans, building and managing dedicated user panels, storytelling for executive stakeholders
Preferred skills
Background in identity, access management, cybersecurity, or enterprise IT admin tools
Technologies
macOS, Windows, Linux, iOS, Android
Responsibilities
Scope, prioritize, and execute research aligned with cross-border roadmaps; build and manage a dedicated user panel; pioneer AI-driven efficiency in research operations; empower cross-functional partners to run evaluative studies; apply methodological rigor across fast-paced timelines; drive global alignment and storytelling for stakeholders
Seniority
Senior, hands-on IC