[쿠팡로지스틱스서비스] 로켓설치 A/S 기술/운영 담당자 (신입)
Core
Provide on-site installation and after-sales service (A/S) for home appliances and electronics sold on Coupang, ensuring rapid response to customer issues and improving service quality.
Role type
Junior IC home appliance A/S technician and operations specialist
Builds
On-site repair services and standardized A/S processes for large and small home appliances
Domain
Logistics and consumer electronics retail
Deliverable
physical/clinical work
Required skills
A/S repair experience, problem-solving, execution, operations management, process improvement
Preferred skills
Home appliance manufacturing or distribution business experience
Responsibilities
Write technical guides and establish standard operating procedures (SOPs) for A/S items, support on-site repairs, conduct A/S training, analyze repair success rates by item and vendor, and derive process improvements from data analysis
