Market Performance Associate - Ocean Gateway
Core
Drive ground performance strategy and planning to achieve >95% destination On-Time Performance (OTP) by managing operational elements including terminals, shipping lines, rail providers, warehouses, and truckers.
Role type
Senior IC market performance associate (ocean freight)
Builds
Drayage partnerships and destination business operations for global trade
Domain
Global supply chain / ocean freight / ground transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Vendor relationship management, SLA monitoring, market forecasting, carrier selection, SOP development, service escalation handling, data analysis, dashboard building, SQL, Looker, Snowflake
Preferred skills
Experience with imports/exports, product partnership, strategic vision
Technologies
SQL, Looker, Snowflake, Excel
Responsibilities
Develop and own vendor relationships for drayage partners; Develop dashboards to measure trucking SLAs; Manage performance reporting at market and vendor level; Provide product support to drayage carriers via onboarding and training; Provide feedback on trucker assignment inputs; Oversee implementation of new FCL/LCL destination business; Navigate service escalations with Gateway Operator peers
Seniority
Mid-level, hands-on IC
