AI Quality Assurance Program Manager
Core
Establish end-to-end quality frameworks for AI systems, audit AI outputs, and drive performance tracking to ensure reliable execution aligned with business goals.
Role type
Senior IC AI Quality Assurance Program Manager
Builds
AI-enabled quality management frameworks, evaluation benchmarks, and testing protocols for AI agents and recommendation engines
Domain
Travel technology and consumer-facing AI interactions
Deliverable
production ML models | dashboards & analysis
Required skills
AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, AI safety guardrails, data analysis, executive reporting, cross-functional collaboration, project timeline management
Preferred skills
Hands-on experience with modern LLM evaluation tools, annotation platforms, customer service AI tools, background in travel tech or e-commerce marketplaces
Technologies
Zendesk AI, Intercom, Salesforce
Responsibilities
Define AI-era quality strategy, establish AI quality and testing frameworks, audit AI outputs and traveler interactions, drive business updates and insights, lead cross-functional AI improvements, maintain release momentum
Seniority
Senior, hands-on IC