Service Delivery Manager
Core
End-to-end delivery of AI-powered personalization platform implementations for global brands across EMEA and APAC regions.
Role type
Senior Service Delivery Manager (SaaS/Martech)
Builds
Customer implementations of Bloomreach's agentic platform (Marketing, Search, DataHub, Loomi AI)
Domain
SaaS, Martech, AI-driven personalization
Deliverable
production ML models | product features
Required skills
Project/program management, concurrent project orchestration, web technologies (APIs, SDKs, webhooks), project management tools automation, commercial awareness (SOW, scoping), stakeholder management, AI tool usage
Preferred skills
CDP/martech platform experience, SQL/Jinja templating, Salesforce CPQ, PMP/PRINCE2/Agile certification
Technologies
Von, ClickUp, Slack, Zapier, Salesforce, Bloomreach, Braze, Klaviyo, SFMC, Emarsys
Responsibilities
Own project plans and schedules for 8–12 concurrent implementations, manage customer launches and data migration, identify upsell opportunities, build automated workflows, coordinate cross-functional teams, lead customer meetings
Seniority
Senior, hands-on IC
