Billing Support Specialist
Core
Resolve billing disputes, manage invoices, and handle payment issues for enterprise clients on a market data platform.
Role type
Billing Support Specialist (Customer Service)
Builds
Unified API for real-time and historical financial market data (futures, options, equities)
Domain
Financial Technology / Market Data
Deliverable
client delivery
Required skills
billing dispute resolution, accounts receivable/payable management, usage-based billing, subscription billing, dunning communications, enterprise account management, invoicing software proficiency
Preferred skills
healthcare billing/insurance coordination, financial services billing, B2B SaaS experience, Stripe/NetSuite/QuickBooks experience
Technologies
Stripe, NetSuite, QuickBooks
Responsibilities
Serve as primary contact for billing inquiries (invoices, payments, disputes); walk customers through billing questions using internal usage dashboards; identify recurring billing questions to improve documentation; set up and maintain enterprise account billing; manage billing disputes from intake to resolution; own dunning communications; handle vendor invoices for data and exchange fees; support contract renewals and upgrades.
Seniority
Individual Contributor
