Business Process Manager
Core
Lead operational transformation, process automation, and service model strategy across the APAC region to improve efficiency and customer experience.
Role type
Senior Business Process Manager (Operations Transformation)
Builds
Scalable operating models, standardized processes, and automated workflows for global financial services.
Domain
Financial Services / Operations / Process Optimization
Required skills
Business Process Management, Operations Transformation, Program Management, Stakeholder Influence, Process Improvement, Workflow Design, Data Analysis, Change Management, Strategic Project Management, CRM/Workflow Automation
Preferred skills
Experience from top-tier consulting firms, financial services institutions, or high-growth tech organizations
Technologies
Salesforce, Power Automate, Power BI
Responsibilities
Lead end-to-end lifecycle of high-impact operational transformation initiatives; Design and scale service models and governance frameworks; Drive process automation and digitization programs; Manage cross-functional strategic projects; Establish performance measurement and reporting frameworks; Champion a culture of continuous improvement.
Seniority
Senior, hands-on IC
