Principal, Process Innovation(Fulfillment Center)
Core
Lead strategic process innovation and transformation initiatives across Coupang's fulfillment center network in Taiwan to improve safety, quality, productivity, cost, and customer experience.
Role type
Principal Process Innovation Lead (Supply Chain/Operations)
Builds
Scalable, standardized operational processes and automation solutions for fulfillment centers
Domain
E-commerce logistics and supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, process improvement methodologies, data analytics, root cause analysis, cross-functional stakeholder management, business case development, operational governance design, team mentoring, strategic planning
Preferred skills
Lean Six Sigma expertise, operational transformation leadership, automation program management, e-commerce logistics experience, data visualization, influence without authority
Technologies
Lean, Six Sigma, automation tools, data visualization tools, decision-support tools
Responsibilities
Own and drive strategic process innovation initiatives across the fulfillment center network; Lead network-level programs and process transformation initiatives; Define, implement, and continuously improve operational processes and governance mechanisms; Utilize data analytics to identify process gaps and develop sustainable solutions; Lead cross-functional projects involving Operations, Technology, Planning, Analytics, Finance, and Engineering; Drive the design, testing, and deployment of innovative process improvements and automation; Conduct deep dives on operational challenges to eliminate root causes; Develop business cases and secure alignment on investment opportunities; Establish mechanisms to monitor key operational metrics and track program success; Mentor process innovation team members; Partner with regional and global stakeholders to benchmark best practices; Act as a thought leader leveraging Lean, Six Sigma, and emerging technologies
Seniority
Principal, hands-on IC with strategic scope