[CPLB] PB상품 품질 이슈 운영 담당자
Core
Manage quality and compliance issues for Coupang Private Label Brands (PB) products by reviewing Andon cases, analyzing root causes with suppliers, and coordinating corrective actions.
Role type
Quality & Compliance Operations Specialist (Private Label)
Builds
Safe and reliable product experiences for Coupang customers through effective issue resolution and process improvement.
Domain
E-commerce / Private Label Retail / Quality Assurance
Deliverable
client delivery
Required skills
Issue root cause analysis, Cross-functional stakeholder communication, Project prioritization and execution, SOP development, Regulatory compliance knowledge
Preferred skills
Private label product quality management, E-commerce regulations, Zendesk/Confluence/SharePoint usage, Business English, Data analysis, Advanced Excel
Responsibilities
Review PB product Andon cases for quality and compliance risks, Analyze supplier-provided evidence to determine issue causes, Coordinate communication between Coupang and suppliers, Execute corrective actions with relevant departments, Support SOP and operational process improvements based on recurring issues
