Customer Success Manager - Public Sector
Core
Ensure high-value financial institution clients derive maximum value from Quantifind's AI-driven SaaS platform for fraud and money laundering detection.
Role type
Senior Customer Success Manager (Public Sector/Financial Services)
Builds
AI-driven risk analysis and entity relationship data solutions for banks and government agencies
Domain
Financial services, Anti-Money Laundering (AML), Fraud detection, Public Sector
Deliverable
client delivery
Required skills
Enterprise SaaS customer relationship management, Strategic account planning, Cross-functional team leadership, Complex stakeholder communication, Enterprise software training and support, Client expectation management
Preferred skills
Master's degree in Financial compliance or STEM, Experience with banking/financial services customers, Technical savvy
Technologies
AI platforms, Enterprise SaaS tools, Entity relationship data systems
Responsibilities
Drive client satisfaction and success for large financial institutions, Maintain and enhance strategic client relationships, Ensure seamless onboarding and support throughout the client lifecycle, Collaborate with Product, Data Science, and Engineering teams to meet customer commitments
Seniority
Senior, hands-on IC
