Cloud Operations Support Specialist (Tier 2)
Core
Tier 2 escalation point for AWS cloud environments, handling complex incidents, monitoring system health, and managing operational changes.
Role type
Senior IC Cloud Operations Support Specialist
Builds
High availability, reliability, and security of critical AWS cloud systems for mission customers
Domain
Cloud Operations / AWS Infrastructure
Required skills
AWS operational experience (EC2, S3, IAM, CloudWatch, VPC), incident management, root cause analysis, Linux/Windows troubleshooting, cloud networking (DNS, routing, security groups), SOP/Knowledge Base creation
Preferred skills
AWS certifications (Cloud Practitioner, Solutions Architect, SysOps), DoD 8570/8140 certifications (Security+, Network+, CySA+), basic scripting (Bash, PowerShell, Python)
Technologies
AWS, CloudWatch, CloudTrail, GitLab, Linux, Windows
Responsibilities
Diagnose and resolve complex Tier 1 escalations, proactively monitor cloud infrastructure metrics, manage backups and capacity, triage and resolve operational incidents, execute standard changes and maintenance, coordinate with Tier 1/Tier 3 teams, author and maintain SOPs and runbooks
Seniority
Mid-level, hands-on IC
