Head of Risk and Money Services
Core
Lead the end-to-end operations for fraud detection, payment risk, Reg E disputes, collections, and consumer money products (Wallet, Cash Advance) to protect Gusto's financial platform and ensure regulatory compliance.
Role type
Senior leadership (Head of) for a regulated financial services function
Builds
Operational infrastructure, governance frameworks, SLAs, and controls for risk and money movement
Domain
Fintech / Regulated financial services / Small business economy
Required skills
Regulated financial services operations, fraud detection, payment risk decisioning, Reg E dispute management, BSA/AML compliance, consumer banking operations, organizational leadership, AI integration in regulated domains, stakeholder management with regulators and banks
Preferred skills
Experience building new regulated functions from scratch, scaling financial operations, AI-native transformation in finance
Technologies
AI agents, semantic knowledge, automation tools, risk decisioning systems
Responsibilities
Own end-to-end risk and money services including fraud ops, dispute resolution, and consumer money product operations; Build governance, metrics, and controls for a newly defined function; Lead multi-disciplinary teams across risk, disputes, and banking; Drive AI integration to accelerate decisioning and throughput; Represent the function with regulators, auditors, and sponsor banks
Seniority
Senior, hands-on IC / Strategic leader
