Process Management Associate, Provider Operations
Core
Analyze, map, and optimize business processes to improve efficiency and effectiveness within the Network Operations Team.
Role type
Process Management Associate (IC)
Builds
Optimized workflows, standard operating procedures, and process automation opportunities
Domain
Health Insurance / Operations
Deliverable
product features
Required skills
Process mapping, Lean Six Sigma, data collection, stakeholder collaboration, project management, performance metrics analysis, process documentation
Preferred skills
SQL, Python, Excel, BPMN, Lean Six Sigma Green Belt certification
Technologies
Excel, SQL, Python
Responsibilities
Conduct comprehensive analysis of existing business processes including mapping and data collection; Develop and implement process improvement strategies and documentation; Facilitate process improvement workshops; Monitor and track process performance using metrics; Collaborate with Technology and Product teams to identify automation opportunities; Prepare reports and recommendations for management
Seniority
Mid-level, hands-on IC