Design Program Manager, Research Operations
Core
Design Program Manager partnering with the Research team to build programs, improve operating models, and scale the use of user insights across Stripe.
Role type
Design Program Manager (Research Operations)
Builds
Research workflows, custom AI agents, automations, and tools for the Research organization
Domain
Financial infrastructure / Design Operations / AI & Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Design thinking, qualitative/quantitative research, program management, AI agent building, workflow automation, change management, cross-functional partnership, systems thinking, coaching, vendor management
Preferred skills
Research tooling (Qualtrics, Sprig, Figma, Dovetail), AI development platforms (Claude, Codex, custom agent frameworks), large-scale enablement programs, internal tool scaling
Technologies
Qualtrics, Sprig, Figma, Dovetail, Claude, Claude Code, Codex, API integrations, workflow automation tools
Responsibilities
Lead and build programs for the Research organization; Improve operating models and processes including automating tasks; Prepare researchers to use agentic workflows; Build custom tools, agents, and automations for Research workflows; Evaluate and implement new tools with researchers and partners; Partner with leadership to balance priorities and solve problems; Source and evaluate third-party vendors for Research needs
Seniority
Mid-Senior, hands-on IC