Complex Claims Manager
Core
Manage complex and large loss insurance claims, driving resolution plans with carriers and TPAs to safeguard Airbnb's financials and platform integrity.
Role type
Senior IC complex claims manager (liability & property)
Builds
Resolution plans for complex/large loss claims impacting Airbnb's financials and captive
Domain
Insurance (Casualty & Property) + Risk Management
Deliverable
client delivery
Required skills
Complex claims resolution, insurance policy expertise, litigation experience, risk exposure analysis, negotiation, stakeholder influence, mentorship
Preferred skills
Captive insurance knowledge, FINC claims understanding, North America/LATAM/EMEA legal/claims complexity, regulatory experience
Technologies
None stated
Responsibilities
Manage partners to influence prioritization and drive accountability for complex claims; Craft resolution plans driving carriers/TPAs to resolve claims; Partner with Legal, GCM, Trust, and Brokers on complex claims resolution; Mentor L6/L7 specialists on claims; Manage claims impacting Airbnb Financials and the Captive; Ensure compliance with company policies and legal requirements.
Seniority
Senior, hands-on IC with mentorship responsibilities