Senior Software Engineer, Care Automation
Core
Design, build, and own backend services and integrations that power Customer Care Agent workflows and connect Toast's platforms.
Role type
Senior Software Engineer (Backend)
Builds
Backend services, APIs, and integrations for Customer Care operations
Domain
SaaS / Customer Support Automation
Deliverable
production ML models | product features
Required skills
Java, Kotlin, object-oriented programming, API lifecycle management, query languages, data modeling, microservices, event-driven architectures
Preferred skills
LLMs in production, iPaaS platforms (Workato), CRM platforms (Salesforce), React, GraphQL
Technologies
Salesforce, billing systems, identity verification, AI-enabled case management, iPaaS workflow automation
Responsibilities
Design and build backend services and APIs; maintain integrations across internal and external systems; write automated tests and participate in code reviews; monitor feature rollouts and respond to incidents; partner with cross-functional teams to define requirements
Seniority
Senior, hands-on IC
