Senior Software Engineer, Care Automation
Core
Design, build, and own backend services and integrations that power Customer Care Agent workflows and connect Toast's platforms with external systems.
Role type
Senior Software Engineer (Backend & Integrations)
Builds
Backend services, APIs, and automation workflows for Customer Care Agents
Domain
SaaS / Customer Support Automation / Hospitality Tech
Deliverable
production ML models | product features
Required skills
Java, Kotlin, API lifecycle management, LLMs in production, microservices, event-driven architectures, data modeling
Preferred skills
Workato/iPaaS platforms, Salesforce/CRM, React, GraphQL
Technologies
Salesforce, billing middleware, document management systems, iPaaS platforms, LLMs
Responsibilities
Design and build backend services and APIs; maintain integrations across internal and external systems; write automated tests and participate in code reviews; monitor feature rollouts and respond to incidents; partner with product and cross-functional teams
Seniority
Senior, hands-on IC
