Customer Care Specialist - ANZ
Core
Primary point of contact for customers, delivering service, resolving complaints, and educating users on product features and subscription services.
Role type
Customer Care Specialist
Builds
Customer support interactions and feedback resolution for a BPO client
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Customer service experience, product knowledge, complaint investigation, multi-channel communication, KPI tracking, process improvement suggestions, policy/system expertise
Preferred skills
None stated
Technologies
Gmail, Slack
Responsibilities
Serve as first point of contact for customers, educate customers on new products and app features, investigate customer feedback and complaints, demonstrate confidence across different contact channels, track and report errors to responsible departments, suggest improvements to internal procedures, act as a brand ambassador
Seniority
Entry-level to Junior
