Operations Manager (Senior Health)
Core
Oversee a Senior Health location in Hyannis, MA, managing office teams including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers.
Role type
Senior Operations Manager (Healthcare)
Builds
Primary care delivery experience and operational efficiency for patients and providers
Domain
Healthcare / Primary Care
Required skills
Team leadership, operational oversight, budgeting, compliance management, Lean methodologies, change management, process improvement, talent development, analytical thinking, organizational skills
Preferred skills
Healthcare experience, collaboration with clinicians
Technologies
CICARE framework, Lean principles
Responsibilities
Lead office team using CICARE and Lean principles to achieve patient/team experience goals; Drive operational, financial, and business performance including staffing and lab operations; Lead continuous improvement initiatives and organizational metrics through Lean methodologies; Develop team through onboarding, training, coaching, and career development; Partner with Clinical Leadership on quality outcomes, safety, and compliance; Manage practice expenses, procurement, and budget while reducing waste; Oversee administrative functions including escalations, service recovery, and provider scheduling
Seniority
Senior, hands-on IC