Practice Operations Manager
Core
Operational leader for a high-acuity outpatient clinic serving patients with severe mental illness (schizophrenia, bipolar I, etc.), partnering with the Clinic Director to drive service delivery, team management, and operational alignment.
Role type
Senior IC practice operations manager (healthcare)
Builds
Coordinated, longitudinal outpatient care model for severe mental illness
Domain
Behavioral health / Severe mental illness care
Required skills
clinic operations management, multidisciplinary team leadership, process improvement (Lean/Six Sigma), regulatory compliance, schedule management, KPI monitoring, cross-functional collaboration
Preferred skills
experience with SMI or complex ambulatory populations, formal methodology experience (Lean, Six Sigma)
Technologies
AI-based tools, clinical operating systems
Responsibilities
oversee day-to-day clinic operations and clinical team workflows, hire, train, coach, and develop employees, manage daily care team schedules and timecards, maintain regulatory compliance with Joint Commission, partner with vendors for facility and supply needs, monitor and drive Key Performance Indicators (KPIs), facilitate patient financial communication and record-keeping
Seniority
Senior, hands-on IC