Senior Director, Customer Experience | Growth & Transformation
Core
Lead customer experience strategy and execution for strategic client partnerships, integrating AI/ML and agentic capabilities to reshape customer journeys.
Role type
Senior Director, Customer Experience (Growth & Transformation)
Builds
AI-powered, personalized, conversational, and agentic customer experiences for Fortune 100 clients and Red Ventures portfolio businesses.
Domain
Digital product, customer experience, AI/ML, and strategic client partnerships.
Deliverable
production ML models
Required skills
Full-stack experience leadership, AI/ML and agentic CX expertise, client stakeholder management, cross-functional product judgment, team development, data-driven experimentation
Preferred skills
Deep expertise in UX/UI, prototyping, and delivery
Technologies
AI/ML frameworks, conversational AI tools, personalization engines
Responsibilities
Own experience strategy and execution across high-value customer journeys; Lead and develop multidisciplinary design teams while contributing to high-value problems; Shape and deploy AI-powered experiences across customer journeys; Establish clear hypotheses and success measures for experience initiatives
Seniority
Senior Director, hands-on IC with team leadership